Any questions?!
Read our Frequently Asked Questions

UmaiBox is a monthly box including only 100% Japanese food, snacks, drinks and treats.

By subscribing to UmaiBox, receive every month a surprise package full of seasonal Japanese delicacies, limited editions and products unavailable anywhere else.

The advantages of UmaiBox:

• A big FULL box, including at least 14 products!
• Exclusive products: Many products that you can’t find anywhere else
• About the products: Seasonal products, latest trends, classic food and a drink
• Balance: A mix of sweet and savory products
• UmaiBox Magazine: Information and anecdotes about the productsli>
• Surprise: Discover delicacies selected by gourmands for gourmands
• The box: A beautiful yellox box in our colors, perfect for a gift

We usually send the boxes between the 5th and the 9th of each month.

Then you have to consider about 20 days before your box arrives.

Sometimes, the shipping can take longer if the post has a lot of packages to process at the airport.

Every NihonBox is sent along with a tracking number, except in Belgium where the tracking isn't available.

Boxes usually take 20 days to arrive, but it may take longer if there are a lot of packages to process at the airport. In that case, the Post may receive the package later and the shipping may be delayed.

If you chose the shipping with tracking, go to the Japanese post service web site that you received in the confirmation mail of your box. If the package arrived in your home country, you can have more info on the web site of your local post service.

If you didn’t choose the tracking option, you only have to wait. Some packages can rarely take more than a month to arrive.

A package is considered lost three months after the shipping. During this period, the package can arrive at your house or be sent back to Japan. If the package comes back in Japan, we’ll contact you to offer you a reshipping.

Umaibox shipping costs are free and included in the subscription price.

The shipping for Umaibox is worldwide!

If your country isn't in the list, please contact us so that we can add it.

If the tracking of your package on the Japan Post web site shows “Retention”, it means that your box is waiting for you in your post office.

For more info about your package, go to the web site of your local post with your tracking number.

- For United States: https://tools.usps.com/go/TrackConfirmAction_input
- For France: http://www.csuivi.courrier.laposte.fr/
- For Belgium: http://www.bpost.be/fr/home
- For Switzerland: https://www.post.ch/fr
- For Germany: https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html

To modify your shipping address, go to “My subscriptions” by clicking on your ID at the top right of this page.

You can’t modify your address at the beginning of the month when the boxes are being prepared. If you realize that you made a mistake when typing your address, please contact us as soon as possible via email.

For now, the only available payment method is PayPal. PayPal is a very easy and secure payment method. You can use your credit cards on PayPal to pay.

To cancel your subscription, go to « My subscriptions » by clicking on your ID at the top right of the web site. Under your subscription’s overview, there is a “Cancel my subscription” button.

The first payment occurs when you confirm your subscription on the web site. The following payments are processed on the 10th of each month.

From time to time, we send boxes to YouTubers or bloggers to make them discover our surprise box. However, we have to choose wisely because our stock is rather limited:

• Your channel / blog has to have something to do with Japan, food or monthly boxes
• You need to have a significant number of views, as we don’t send boxes to new sites / YouTube