Statement on COVID-19

Last update : June 19, 2020

1) COVID-19 Context

June 19, 2020: GOOD NEWS, Japan Post just started to accept Air Mail package for Estonia, Austria, Croatia, Sweden, Spain, Slovenia, Switzerland, Czech Republic, Denmark, Norway, Hungary, Bulgaria, Belgium, Poland, Portugal, Latvia, Lithuania, Luxembourg! Pending boxes will be ship between June 24 and 27.

Due to the COVID-19 crisis, Japan Post announced on April 1st the temporary suspension of part of its services, including the Economy Method (SAL) that we usually use to ship all our boxes (see Japan Post announcement here).

In order for you to keep enjoying our boxes during this difficult period, we've decided to make adjustments. Our team will use Air Mail priority shipping method in countries where it's still available, all without affecting the price of your subscriptions.

2) Where and How boxes will shipped during the crisis

During this exceptional period, all our boxes will be sent without a tracking number (insurance is always active), with delivery times significantly longer than usual (despite the priority shipping method we use).

Countries we're currently able to ship with Japan Post:
Austria,Belgium, Canada, Czech Republic, Denmark, Spain, Estonia, Croatia, Finland, Hungary, France, Germany, Latvia, Lithuania, Luxembourg, Guadeloupe, Iceland, Malaysia, Sweden, Mexico, Netherlands, Philippines, Qatar, United Kingdom, Switzerland, Norway, Poland, Portugal, Singapore, South Korea, Taiwan

Countries we're currently unable to ship with Japan Post:
Australia, Belarus, Brazil, Bulgaria, Chile, Colombia, Cyprus, United States, Greece, Guinea, Ireland, Italy, Malta, Mexico, New Zealand, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Turkey

If you live in one of these countries, your boxes will be stored at our warehouse until the situation returns to normal.


What are the delivery times currently?
With the current situation, delivery times are considerably extended. Packages take longer to leave Japan (about 4~6 weeks depending on your country) and take longer to reach each country. Here is a summary of the situation by box:

I ordered a box recently, will it be shipped?
Yes, if you live in a country where Air Mail is still available, such as Germany, United Kingdom and Canada. Otherwise, we will keep your box temporarily, until the postal services in Japan start to accept packages again. (See list above for reference)
Currently, we are no longer accepting new subscriptions in countries where priority shipping (Air Mail) is no longer available.

The tracking status of my box is "Return to Sender" without having left Japan, what should I do?
Since Japan Post, had to suspend operations in some countries because of the ongoing health crisis, they returned most packages for these countries still stored in Japan to the senders. Some April NihonBox and UmaiBox were part of these packages. We are doing our best to ship again these boxes as soon as possible in countries where Air Mail is still available (see the first question). We'll store in our warehouse the other boxes until the end of Japan Post restrictions. If we find any good alternative shipping methods, we will make an announcement in the future.

Will my subscription price change?
Shipping boxes by Airmail priority is obviously faster but also more expensive. However, we've decided to handle this price increase. This is obviously an extremely difficult effort for our small business, but this crisis affects us all, and we hope to overcome it quickly with your help and support!

Our entire team thanks you in advance for your understanding and support. Please stay safe and take care. #WereAllInThisTogether

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This page may be updated in the event of new information.

Heureux de te voir !